Shipping Policy
Last updated: November 2, 2026
This shipping policy explains how Avenio Bio processes and ships research-use-only orders. By placing an order you confirm you have read and accepted these terms.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time may be longer during holidays, promotional periods, or where additional verification is required. Orders received after 12:00 PM (local time) may begin processing the following business day.
Shipping Methods and Transit Time
Domestic orders ship by UPS with tracking. Transit times, counted from the day the order ships: Ground 3–5 business days, 2nd Day Air 2–3, Next Day Air 1–2. Actual delivery times depend on carrier performance and the destination.
Orders of $149 or more (after any discounts) ship free within the United States by ground service. Shipping rates and available services are displayed at checkout based on the destination and the contents of your cart. Tracking information is provided by email once the order ships.
Domestic Shipping
At this time Avenio Bio ships to addresses within the United States only. We do not currently offer international shipping. Addresses in U.S. territories, APO/FPO boxes, or freight-forwarder locations may be subject to additional verification or may not be eligible for shipment.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. Orders shipped to an incorrect or incomplete address as provided by the customer, or returned to us due to an undeliverable address or refusal of delivery, may be subject to reshipment fees or a restocking deduction at our discretion.
Lost or Damaged Packages
If an order arrives damaged, defective or incorrect, keep all packaging, photograph the issue and contact info@aveniobio.com within 48 hours of delivery with your order number and clear photos. Once verified, we will send a replacement or issue a refund, at our discretion. If tracking shows a package as delivered but you cannot locate it, please check with neighbors, household members, and your local carrier facility first, then contact us within 7 days of the carrier’s “delivered” scan so we can open a trace.
If a package is lost in transit, contact us and we will assist in filing a claim with the shipping carrier.
Order Acceptance and Refusal
Avenio Bio reserves the right to refuse, cancel, or limit any order at our discretion, including but not limited to orders that appear suspicious, that violate our Research Use Only Disclaimer, or that originate from a region we do not ship to. In those cases the order will be cancelled and any payment will be refunded.
Contact
For shipping questions, please contact Info@Aveniobio.com.