Refund Policy
1.Overview
At Avenio Bio, we are committed to providing high-quality research products. Due to the sensitive nature of our products, all sales are subject to the terms outlined in this Refund Policy.
By placing an order on our website, you agree to the terms stated below
2. Returns & Refunds
Due to the nature of our products, we do not accept returns or offer refunds once an order has been shipped.
All products sold on this website are intended strictly for laboratory research purposes only, and proper handling conditions must be maintained. For this reason, returned items cannot be restocked or resold.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will gladly assist you.
To be eligible for a replacement or refund:
- You must contact us within 48 hours of delivery
- Provide your order number
- Include clear photos of the damaged or incorrect item
Once verified, we will:
- Send a replacement product, or
- Issue a refund at our discretion
4. Lost or Delayed Shipments
We are not responsible for shipping delays caused by:
- Courier service issues
- Customs clearance
- Incorrect shipping information provided by the customer
If your package is lost in transit, please contact us and we will assist in filing a claim with the shipping carrier.
5.Sharing Your Information
We do not sell or rent your personal information.
However, we may share information with trusted third parties in order to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Marketing service providers
These partners are only given access to information necessary to perform their services.
6.Order Cancellations
Orders may only be cancelled before they are processed and shipped.
Once an order has been shipped, it cannot be cancelled.
7. Non-Refundable Situations
We do not offer refunds in the following cases:
- Incorrect address provided by the customer
- Failure to receive the package after delivery attempt
- Improper handling or storage of products
- Change of mind after purchase
8.Refund Processing
If a refund is approved:
- Refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
9.Contact Us
If you have any questions regarding your order, please contact us:
Email: [your email here]
10.Product Disclaimer
All products sold on this website are intended strictly for laboratory research purposes only and are not intended for human consumption.
Contact Us For More Info
Info@Aveniobio.com
FDA Disclaimer
The statements made on this website have not been evaluated by the Food and Drug Administration (FDA). The products offered on this site are intended strictly for research and laboratory purposes only and are not intended for human consumption. These products are not intended to diagnose, treat, cure, or prevent any disease. By purchasing from this website, the customer acknowledges that the products are intended solely for scientific research and laboratory use and must be handled only by qualified professionals.